POP is looking for UX/UI Conversational Copywriter - Narrative Writer to help write and creatively direct Messenger bot conversations and conversational templates.
Underlying every conversational app is the exchange of words and series of conversational interactions. You will be the one that will help craft the bot conversations with fun anecdotes and relatable dialogue that will prompt users to take action. You will be the human behind the robot - an essential element of POP’s platform.
You'll understand, gather and analyze customer needs and will be creating specific personalities and script dialogues based on that data. Our users are part of different industries - the verticals we focus on range from music (artists, labels, festivals, venues) to celebrities, restaurants, store brands and even sports. You will create conversational templates for these businesses and will determine how their customers converse with them.
What you’ll be doing
Identify conversations and build templates
You will identify key user journeys, write user stories, and design flowcharts for conversations and turn those into templates for our key customer segments
Write Conversation, Not Code
Focus on the creative aspects of conversation building to craft great chat experiences.
You make bot conversations shine
You're a skilled copywriter who has the ability to write and structure clear and engaging chatbot dialogue. You'll have to be able to switch the tone of voice depending on the conversation - that means sometimes creating more practical, serious or fun dialogues. What matters is to always make conversations relatable enough to get users to take action.
You will analyse the dialogues and conversations to continuously optimise the interaction.
Work closely with the designers and developers
Conversations drive the product and technology, so you will also work closely with product and development team to achieve the above mentioned goals.
Work closely with our customers
You will be working with key partners in order to create custom templates for their businesses.
Since you'll be well aware of everything conversation-related, you will be providing support to our customers together with the partnerships team.
You will have to constantly analyse the market, the needs of our customers and other opportunities. You'll be identifying key customer segments we should be focusing on and will be determining key features for those segments.
Digital Marketing Support
Templates are an essential part of POP's USP. That's why you'll be working alongside our founder and the marketing & partnerships teams in order to help write blog posts about the importance of this feature and other related topics. You'll also be helping with PR tasks.
Writing attention-grabbing promo material
Writing engaging copy is a second nature for you. Your words can successfully grab and keep our customers' attention. That's why you'll be helping us with creating conversational ads and other promo material that stands out.
What we offer
- A spot in a young and promising company with global ambitions
- Competitive salary
Fun and welcoming team
About you / Requirements
- 2-3 years of copywriting experience
Experience with designing conversational trees for bots is a big advantage
A strong marketing background is also appreciated
You’re a good storyteller
You're outcome driven
You like working in a small team and having a lot of responsibility
You have a proactive personality
You're always eager to learn and are not afraid to get to know your way around new technologies
You’re organized and are good at helping others stay organized too
We're a young, dedicated, and experienced team that works closely with music companies.
We offer a laid back atmosphere but we're also very passionate about what we do.
Our office is based in De Pijp, one of the most creative corners in Amsterdam!
You think you got what it takes? :) We'd love to hear from you!